Employee Customer Service Links

Please go to our Employee VIP Room.

Resources/Links

Billing Problems – FAQ

If an employee appears on your bill that should have been terminated please check the following:

• Did you submit a termination request?
• Was your request for termination submitted after the 10th of the month? If so, the credit will not appear until your next month’s bill is generated.

If you submitted the request prior to the 10th of the month please contact our office at 623-322-1647 to make sure your request was received.

• If you submitted your payment timely but it does not appear that you are getting credit on your bill please contact the insurance carrier at the number on the bill to insure they received the payment.
• If you have any other questions regarding your bill please contact the carrier at the number listed the bill.
• If you would like to make a one time or recurring automated payment please contact the carrier at the number on your bill.

If you’ve contacted the carrier and are still having issues please do not hesitate to contact our office at 623-322-1647 as soon as possible for assistance.

To Terminate an Employee

IBG must receive this request in writing within 30 days of the termination date.  Please complete the termination form in your administration guide and fax it to 623-322-1653.  Please allow 3 business days for processing.

Carrier Customer Service or to Locate a Provider